Terms & Conditions

1. Definitions

In these Terms, the following definitions apply:

• "RevAssist" / "we" / "us" / "our" means Automation Partners Ltd, a company registered in England and Wales, trading as RevAssist.
• "Customer" / "you" means the business entity or individual who subscribes to or uses the RevAssist platform.
• "Platform" means the RevAssist software, applications, AI features, APIs, and associated services.
• "Subscription" means the monthly or annual plan selected by the Customer.
• "Add-on" means an optional additional module or feature purchased separately from the base plan.
• "End Users" means your customers who interact with you through the RevAssist platform.
• "Confidential Information" means any non-public business, technical, or financial information disclosed by either party.
• "UK GDPR" means the UK General Data Protection Regulation as retained in UK law following the UK's withdrawal from the EU.

2. The Service

RevAssist provides an AI-powered communications, CRM, and automation platform designed for UK used car dealerships. The Platform includes, depending on your Subscription tier, some or all of the following:

• Omnichannel inbox (WhatsApp, Email, SMS, Facebook, Instagram, web chat)
• AI triage and automated response agents
• AI inbound and outbound calling
• Google and third-party review management
• Complaint and case management
• OCR-powered V5C/logbook processing
• MOT and service reminder automation
• Part-exchange valuation chatbot
• Finance pre-qualification AI
• DVLA/DVSA compliance checking
• Analytics and reporting dashboard

We reserve the right to modify, add to, or discontinue features of the Platform with reasonable notice to Customers. We will endeavour to replace discontinued features with equivalent functionality where possible.

3. Account Registration & Eligibility

To use RevAssist, you must:

• Be a registered business operating in the United Kingdom
• Be at least 18 years of age and have the authority to enter into binding contracts on behalf of your business
• Provide accurate, current, and complete registration information
• Maintain the security of your account credentials and not share them with unauthorised parties

You are responsible for all activity that occurs under your account. Notify us immediately at hello@revassist.co.uk or +44 7442 303217 if you suspect unauthorised access.

4. Subscription, Payment & Billing

4.1 Subscription Plans

RevAssist is offered on a monthly rolling subscription basis. Current plans are:

• Starter: £299/month (ex-VAT)
• Growth: £599/month (ex-VAT)
• Enterprise: £999/month (ex-VAT)

À la carte add-ons are available at the prices listed on our website. All prices are exclusive of VAT at the prevailing rate.

4.2 Billing & Payment

• Subscriptions are billed monthly in advance, on the same day each month as your start date.
• Payment is collected by direct debit, credit/debit card, or such other method as agreed.
• Invoices will be sent to the email address on your account. It is your responsibility to ensure billing details are kept up to date.
• If payment fails, we will attempt to collect on three further occasions over 14 days. If payment remains outstanding after this period, we reserve the right to suspend access to the Platform.

4.3 Price Changes

We may change our subscription prices by giving you at least 30 days' written notice by email. If you do not wish to continue at the new price, you may cancel your subscription before the new price takes effect.

4.4 No Refunds

Subscription fees are non-refundable except where required by law or as expressly stated in these Terms. Cancellation of your subscription will take effect at the end of your current billing period — you retain access to the Platform until that date.

5. Free Trials & Promotions

Where we offer a free trial or waive the setup fee, the following applies:

• Free trials are limited to one per business.
• At the end of a free trial, your subscription will automatically begin on the plan you selected unless you cancel before the trial ends.
• Setup fee waivers are promotional and may be withdrawn at any time for new customers. Existing promotional agreements will be honoured.
• We reserve the right to end a free trial early if we suspect abuse or misuse.

6. Acceptable Use

By using RevAssist, you agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable laws or regulations
• Send spam, unsolicited communications, or violate anti-spam laws (including the UK Privacy and Electronic Communications Regulations 2003)
• Use the Platform to harass, abuse, threaten, or discriminate against any person
• Attempt to gain unauthorised access to the Platform, our systems, or other customers' data
• Reverse engineer, decompile, or attempt to extract the source code of the Platform
• Resell, sublicense, or otherwise transfer access to the Platform to third parties without our written consent
• Use the Platform to process data of children under 13 years of age
• Upload malicious code, viruses, or any software that could damage or interfere with the Platform
• Impersonate any person or entity or misrepresent your affiliation with any entity
• Use the AI features to generate content that is false, defamatory, discriminatory, or unlawful

You are responsible for ensuring that your use of the Platform — including all communications sent on your behalf via the AI agents — complies with all applicable laws, including the Consumer Rights Act 2015, the Financial Services and Markets Act 2000, and FCA guidelines applicable to motor finance and consumer credit.

7. Intellectual Property

7.1 Our Intellectual Property

The RevAssist Platform, including its software, AI models, user interface, design, documentation, trademarks, and all related intellectual property, is and remains the exclusive property of Automation Partners Ltd. These Terms do not transfer any IP rights to you. You are granted a limited, non-exclusive, non-transferable licence to use the Platform solely for your internal business purposes during the Subscription term.

7.2 Your Content and Data

You retain ownership of all data you input into the Platform, including your customer data, vehicle information, and communications. You grant us a limited licence to process this data solely for the purpose of providing the services described in these Terms.

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Platform, you grant us a royalty-free, worldwide, perpetual licence to use that feedback without obligation or compensation to you.

8. Data Protection & GDPR

8.1 Roles

For personal data you input into the Platform about your own customers (End Users), you are the data controller and RevAssist acts as your data processor. For data we collect about you directly (e.g. account registration), RevAssist is the data controller.

8.2 Data Processing Agreement

By subscribing to RevAssist, you enter into a Data Processing Agreement with us as detailed in our Privacy Policy, which forms part of these Terms. You confirm that:

• You have a lawful basis for processing your customers' personal data using the Platform
• You have provided appropriate privacy notices to your customers informing them that their data may be processed by RevAssist
• You will only instruct us to process personal data in ways that comply with UK GDPR

8.3 Data Sub-Processors

We may engage sub-processors (e.g. cloud providers, AI APIs) to help us deliver the service. A list of current sub-processors is available on request. We will notify you of material changes to our sub-processor list with reasonable notice.

8.4 Data Breach

In the event of a personal data breach affecting your data, we will notify you without undue delay and provide all reasonable assistance to enable you to meet your own notification obligations under UK GDPR.

9. Confidentiality

Both parties agree to keep the other's Confidential Information strictly confidential and not to disclose it to third parties without prior written consent, except:

• Where required by law or court order (with notice to the other party where permitted)
• To employees, contractors, or advisors on a need-to-know basis who are bound by equivalent confidentiality obligations
• Where the information is already publicly available through no fault of the receiving party

This confidentiality obligation survives termination of these Terms for a period of 3 years.

10. Service Availability & Support

10.1 Uptime

We aim to provide the Platform with at least 99% uptime, measured monthly, excluding scheduled maintenance. We will give at least 48 hours' notice of planned maintenance that may affect service availability.

10.2 Support

• Starter plan: Email and chat support, response within 2 business days
• Growth plan: Priority email and chat support, response within 1 business day
• Enterprise plan: Dedicated account manager, phone support, 4-hour response during business hours

Support is available Monday to Friday, 9am–6pm (GMT/BST). Emergency out-of-hours support for critical issues is available to Enterprise customers.

10.3 Force Majeure

We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, telecommunications failures, cyberattacks, or government actions.

11. Warranties & Disclaimers

We warrant that:

• We have the right to provide the Platform to you under these Terms
• We will use reasonable skill and care in providing the Platform
• We maintain appropriate security measures as described in our Privacy Policy

We do not warrant that:

• The Platform will be uninterrupted, error-free, or entirely secure
• AI-generated responses or outputs will always be accurate, complete, or appropriate — you are responsible for reviewing and approving AI outputs before acting on them
• The Platform will meet every specific requirement of your business
• Any particular business result or revenue outcome will be achieved

12. Limitation of Liability

12.1 Cap on Liability

To the maximum extent permitted by law, RevAssist's total aggregate liability to you in any 12-month period, whether in contract, tort (including negligence), or otherwise, shall not exceed the total subscription fees paid by you to RevAssist during the 3 months immediately preceding the event giving rise to the claim.

12.2 Excluded Types of Loss

Neither party shall be liable to the other for any:

• Loss of profits, revenue, or anticipated savings
• Loss of business, contracts, or goodwill
• Loss or corruption of data (beyond reasonable recovery efforts)
• Indirect, special, incidental, consequential, or punitive damages

even if advised of the possibility of such damages.

12.3 Exceptions

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by English law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Automation Partners Ltd, its directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your breach of applicable laws or regulations in your use of the Platform
• Any claims by your End Users relating to how you have used the Platform to communicate with them
• Your violation of any third party's intellectual property, privacy, or other rights

14. Termination

14.1 Termination by You

You may cancel your subscription at any time by notifying us at hello@revassist.co.uk or via your account settings. Cancellation will take effect at the end of your current billing period. No partial refunds will be issued for unused days within a billing period.

14.2 Termination by Us

We may suspend or terminate your account with immediate effect (without refund) if:

• You materially breach these Terms and fail to remedy the breach within 14 days of written notice
• You violate our Acceptable Use Policy
• You fail to pay outstanding subscription fees after reasonable notice
• We are required to do so by law or regulatory order
• You become insolvent, enter administration, or cease trading

We may also terminate your account with 30 days' notice without cause, in which case we will refund any pro-rated subscription fees for unused days in the billing period.

14.3 Effect of Termination

Upon termination:

• Your access to the Platform will cease on the effective termination date
• You may export your data from the Platform for up to 30 days after termination; after this period, we may delete your data in accordance with our Privacy Policy
• Any outstanding fees become immediately due and payable
• Clauses that by their nature should survive termination (including confidentiality, data protection, IP, and liability) shall continue to apply

15. Changes to the Service & Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before the changes take effect. Your continued use of the Platform after changes have taken effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may terminate your subscription before the changes take effect.

We may update or modify the Platform at any time. We will give reasonable notice of changes that materially reduce core functionality.

16. Governing Law & Dispute Resolution

16.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

16.2 Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.

16.3 Informal Resolution

Before initiating formal proceedings, the parties agree to attempt to resolve any dispute in good faith through direct negotiation. Either party may initiate this by contacting the other in writing. If the dispute is not resolved within 30 days, either party may proceed with formal legal action.

17. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and any applicable Order Form, constitute the entire agreement between the parties and supersede all prior negotiations or agreements.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Failure to enforce any right or provision shall not constitute a waiver of that right or provision.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor or acquirer of our business.
• Third-Party Rights: These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999.
• Notices: Formal notices under these Terms should be sent by email to hello@revassist.co.uk or to such other address as a party may notify in writing.
• VAT: All prices are exclusive of VAT. VAT will be charged where applicable at the prevailing UK rate.

18. Contact

If you have any questions about these Terms and Conditions, please contact us: